— OKIN Process: Providing Outsourcing Services on 3 Continents

OKIN Process has a long history of providing world-class service to global clients and one of the ways we do this is by providing several geo locations to best fit the needs of our clients. Let’s take a quick tour.

United States: Onshore Outsourcing

OKIN Process expanded to San Antonio to provide high-quality outsourcing solutions, in the United States. This allowed us to expand existing client relationships and work with new US clients.

In San Antonio, we:

• Provide a highly diverse team, many with a military background, ready to join projects where they can make a difference
• Support bilingual programs, particularly Spanish
• Provide high-level security through location built on former Air Force Base, Brooks

Our location on Brooks, also gives us access to one of the fastest-growing metro areas in the US. OKIN Process is leading a group of international companies that are choosing Brooks for their US headquarters.

We work closely with San Antonio programs to make sure there is a job training for the types of roles we hire for. Brooks also continues to make investments in infrastructure to attract people to live, work, learn, stay, and play on the south east side of San Antonio.

San Antonio offers 600+ seats currently available for your program.

Czechia: Nearshore Outsourcing

OKIN Process started in Czechia. Our team supports a variety of clients and programs from our locations in Prague and Ostrava.

In Czechia, we:

• Have high retention rates, supporting business continuity and long-term relationships with our clients
• Support over 15 languages
• Are Cisco, Juniper, Lean Six Sigma, ITIL, and Agile Certified

In Prague, we:

• Support highly technical projects
• Provide required planning and engineering support to operate one of the largest global data network

In Ostrava, we:

• Have high accuracy, quick turnaround times, high productivity
• Achieve 97% accuracy with quality checks, 24-hour turnaround times, 30% efficiency improvement
• Successfully transition projects from other regions

These locations offer 500+ seats currently available for your program.

South Africa: Offshore Outsourcing

With our expansion into South Africa, OKIN Process provides access to the most favored offshore delivery point.

In South Africa, we have:

• High-quality talent and solutions, supported by world-class processes and technology, at price points substantially less than USA, Canada, UK, or Australia
• Government support that creates an appealing business environment and investments in infrastructure
• Native English skills that can be recruited across South Africa, which provides an immediate rapport between an agent and consumer

Since there is a large resource pool of educated and talented young graduates, OKIN Process can provide reduced times for recruiting and hiring. The workforce is also highly experienced with BPO, and we have low attrition rates with our programs.

Our locations in Johannesburg and Cape Town offer 500+ seats currently available for your program.

Outsourcing Options for a Variety of Industries

These locations give us the flexibility to provide access to highly talented resource pools at various price points to design the right solutions for clients. The availability across our locations, means we can work with established enterprises and scaling businesses to get their outsourcing programs up and running quickly.

Some of the industries we support include:

• Telecommunications
• Manufacturing
• Automotive
• Professional Services
• Technology
• Cybersecurity
• Financial Services
• Media
• Government
• Non-Profit
• Education

In addition to the over 1,600+ seats we currently have available across our locations, we can also support WFH models in all of our geos, allowing for additional capacity and scale.

If you would like to find out if we would be a fit for your company, contact us today.