At OKIN Process, we won’t just lighten your workload. We’ll actively look for ways to improve it as we go. As your secret weapon, we’ll give you the freedom to focus on being better than the competition.

Tom Demarest

Chief Executive Officer

Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.

Mark Keough

Senior Vice President of Sales

Mark Keough is Senior Vice President Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.

Martin Koval

Director of Project Management Organization

As Director of Business Consulting at OKIN Process, Martin combines his experience in Project Management and passion for Business Analysis & Architecture. He loves pushing the transformation of amazing ideas into real outputs and deliverables., which bring tangible value to OKIN´s clients. Having experience in leading Service Delivery teams, Martin prides himself on his pragmatism, and is always striving for practical and viable answers to identified challenges.

Jindřiška Součková

Director of Human Resources

Jindriska has grounded her entire career in HR and enjoys bringing people strategies to life, by finding out how to best serve internal customers, while combining creative and innovative approaches with best practice principles to set efficient and functional processes and operations. She loves to see talents grow and move the company forward, and believes in the power of the company culture and the people living it every day.

Marie Weber

Director of Revenue and Marketing

As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.

Petra Oceláková

Chief Financial Officer

As Chief Financial Officer at OKIN Process, Petra combines her deep financial and accounting knowledge with strong analytical and IT skills. She is responsible for managing the financial activities of the whole OKIN Group, and does so by leveraging her previous 20+ years of experience as a manager, analyst, consultant and lecturer in the field of corporate finance, data analysis and financial systems implementation.

Martina Aloui

Executive Director of Operations (EU)

Martina combines analytical skills and strategic thinking with a positive approach and can do attitude. Every problem is an opportunity for her. Matina is passionate about continuous improvement and encourages her team to be the same. She does not hesitate to lead her team and the company through bad times as she sees every crisis as a given chance to start new things or do the current ones differently.

Michelle C. Ruiz

Director of Operations (US)

Michelle is a visionary operations leader with solid experience managing all levels of multiple business programs, including, budgeting, development, implementation and administration. Her long-term experience in the contact center industry has enabled her to meet and exceed each client’s expectations with service that sells. Michelle has a proven track record for building highly effective performance-based teams focused on adding value to clients.