About us
About us
About us
About us
Your back-office powerhouse
We take ownership of our client’s operations to help them take their business to the next level.
You may be a fast-growing start-up adjusting to surging demand or an established business adapting to a rapidly changing landscape. Whatever stage you’re at, OKIN Process has the front and back-office solutions you need to prosper. Giving you the space to focus on the bigger picture.
How we do it
OKIN Process has the agility and expertise to take ownership of your operations. Transforming them for the challenges you face by replacing cumbersome processes, streamlining work and leveraging the best technologies. Creating a reinvigorated foundation from which to continue growing your business.
Our global teams are expert problem solvers because we recruit people with inquisitive minds and youthful energy. Using the best available technology, they will jump straight into your business and work tirelessly to deliver better operations on your behalf.
OKIN Process gives you access to:
3
global
headquarters
15
spoken
languages
16
years of experience
Meet our experts
Tom Demarest
Chief Executive Officer
Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.
Mark Keough
Senior Vice President of Sales
Mark Keough is Senior Vice President Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.
Martin Koval
Director of Project Management Organization
As Director of Business Consulting at OKIN Process, Martin combines his experience in Project Management and passion for Business Analysis & Architecture. He loves pushing the transformation of amazing ideas into real outputs and deliverables., which bring tangible value to OKIN´s clients. Having experience in leading Service Delivery teams, Martin prides himself on his pragmatism, and is always striving for practical and viable answers to identified challenges.
Jindřiška Součková
Director of Human Resources
Jindriska has grounded her entire career in HR and enjoys bringing people strategies to life, by finding out how to best serve internal customers, while combining creative and innovative approaches with best practice principles to set efficient and functional processes and operations. She loves to see talents grow and move the company forward, and believes in the power of the company culture and the people living it every day.
Marie Weber
Director of Revenue and Marketing
As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.
Petra Oceláková
Chief Financial Officer
As Chief Financial Officer at OKIN Process, Petra combines her deep financial and accounting knowledge with strong analytical and IT skills. She is responsible for managing the financial activities of the whole OKIN Group, and does so by leveraging her previous 20+ years of experience as a manager, analyst, consultant and lecturer in the field of corporate finance, data analysis and financial systems implementation.
Martina Aloui
Executive Director of Operations (EU)
Martina combines analytical skills and strategic thinking with a positive approach and can do attitude. Every problem is an opportunity for her. Matina is passionate about continuous improvement and encourages her team to be the same. She does not hesitate to lead her team and the company through bad times as she sees every crisis as a given chance to start new things or do the current ones differently.
Michelle C. Ruiz
Director of Operations (US)
Michelle is a visionary operations leader with solid experience managing all levels of multiple business programs, including, budgeting, development, implementation and administration. Her long-term experience in the contact center industry has enabled her to meet and exceed each client’s expectations with service that sells. Michelle has a proven track record for building highly effective performance-based teams focused on adding value to clients.
The power of a global group
Pragmatic, iterative and technology-enabled the OKIN Group is focused on helping businesses reach the next level. With more than 4,000 employees around the world, the OKIN Group incubates and grows companies that fundamentally change work for the better.
As part of this family of companies not only are we relentlessly committed to making our client’s operations work better, but delighted to draw on the broad experience, skills, and investment capabilities of the entire OKIN Group.
Looking for an exciting new career?
At OKIN Process we create space for our employees to grow. If you’re a creative problem solver with a flexible approach and are interested in working for a global company, we’d love to talk.
Want your operations to work better?
Lean on OKIN Process to deliver newfound efficiencies and growth opportunities for your business.
Proud of our proven quality
Our credentials prove that we meet the standards necessary to make you better.
While our awards show that we go above and beyond wherever we can.
ABSL Diamonds Awards
2016, 2017
Bisnode
AAA
Awards
2018, 2019
Employers’ Club
Awards
2018
HREA Excellence Awards
2020
Investor of
the Year Awards
IT & Shared Services 2016