About us

At OKIN Process, we won’t just lighten your workload. We’ll actively look for ways to improve it as we go. As your secret weapon, we’ll give you the freedom to focus on being better than the competition.

Your back-office powerhouse

We take ownership of our client’s operations to help them take their business to the next level.

You may be a fast-growing start-up adjusting to surging demand or an established business adapting to a rapidly changing landscape. Whatever stage you’re at, OKIN Process has the front and back-office solutions you need to prosper. Giving you the space to focus on the bigger picture.

Our solutions

How we do it

OKIN Process has the agility and expertise to take ownership of your operations. Transforming them for the challenges you face by replacing cumbersome processes, streamlining work and leveraging the best technologies. Creating a reinvigorated foundation from which to continue growing your business.

Our global teams are expert problem solvers because we recruit people with inquisitive minds and youthful energy. Using the best available technology, they will jump straight into your business and work tirelessly to deliver better operations on your behalf.

Our approach

Meet our experts

Mark Keough

Global Sales Leader

Mark Keough is Senior Vice President of Global Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.

Marie Weber

Marketing Leader

As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.

Monique Rouse

Department Manager

Monique is a skilled and dedicated leader with a wealth of experience in her field. With a strong understanding of call center environment and best practices, Monique has successfully led her team to deliver required results. Her ability to build strong relationships with both clients and team members results in maintaining high levels of employee engagement. Monique is committed, high-energy, and client-focused.

Tom Demarest

Company Leader

Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.

Mark Keough

Global Sales Leader

Marie Weber

Marketing Leader

Monique Rouse

Department Manager

Tom Demarest

Company Leader

“We are customer service people to our core.”

Monique Rouse, Operations Lead, OKIN Process

Looking for an exciting new career?

At OKIN Process we create space for our employees to grow. If you’re a creative problem solver with a flexible approach and are interested in working for a global company, we’d love to talk.

Careers at OKIN