About us
About us
About us
About us
Your back-office powerhouse
We take ownership of our client’s operations to help them take their business to the next level.
You may be a fast-growing start-up adjusting to surging demand or an established business adapting to a rapidly changing landscape. Whatever stage you’re at, OKIN Process has the front and back-office solutions you need to prosper. Giving you the space to focus on the bigger picture.
How we do it
OKIN Process has the agility and expertise to take ownership of your operations. Transforming them for the challenges you face by replacing cumbersome processes, streamlining work and leveraging the best technologies. Creating a reinvigorated foundation from which to continue growing your business.
Our global teams are expert problem solvers because we recruit people with inquisitive minds and youthful energy. Using the best available technology, they will jump straight into your business and work tirelessly to deliver better operations on your behalf.
OKIN Process gives you access to:
3
global
headquarters
15+
spoken
languages
19
years of experience
Meet our experts
Mark Keough
SVP of Global Sales
Mark Keough is Senior Vice President of Global Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.
Jan Sokol
Director of Operations
Jan is Director of Operations at OKIN Process Ostrava, Czech Republic. He drives our strategy, financial goals, and continuous improvement to deliver top service quality. Jan started his journey at OKIN Process as a Department Manager and climbed the ladder up to his current position. Interested in learning, he is always looking for ways to improve outcomes for clients and support the development of employees.
Marie Weber
Director of Revenue and Marketing
As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.
Jaroslav Vostárek
Business Unit Director
Jaroslav is an experienced Business Unit Director in Prague with a demonstrated history of working in the Outsourcing / Offshoring industry and Telecommunication / IT industry. Jaroslav is skilled in Transmission, Data and Voice Networks and services, Telecommunication and IT services and Management. He is a strong business development professional with a Master's degree focused in Electro-technical Faculty.
Petr Postránecký
Chief Financial Officer
As a Chief Financial Officer, Petr is a finance professional with extensive experience in managing financial operations and developing strategies to drive growth and profitability. With a keen eye for detail and a strategic mindset, Petr plays a critical role in shaping the financial future of the organization and making sure we can reliably deliver for clients.
Monique Rouse
Department Manager
Monique is a skilled and dedicated leader with a wealth of experience in her field. With a strong understanding of call center environment and best practices, Monique has successfully led her team to deliver required results. Her ability to build strong relationships with both clients and team members results in maintaining high levels of employee engagement. Monique is commited, high-energy, and client-focused.
Tom Demarest
Chief Executive Officer
Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.
The power of a global group
Pragmatic, iterative and technology-enabled the OKIN Group is focused on helping businesses reach the next level. With more than 4,000 employees around the world, the OKIN Group incubates and grows companies that fundamentally change work for the better.
As part of this family of companies not only are we relentlessly committed to making our client’s operations work better, but delighted to draw on the broad experience, skills, and investment capabilities of the entire OKIN Group.
Looking for an exciting new career?
At OKIN Process we create space for our employees to grow. If you’re a creative problem solver with a flexible approach and are interested in working for a global company, we’d love to talk.
Want your operations to work better?
Lean on OKIN Process to deliver newfound efficiencies and growth opportunities for your business.
Proud of our proven quality
Our credentials prove that we meet the standards necessary to make you better.
While our awards show that we go above and beyond wherever we can.
Investor of
the Year Awards
IT & Shared Services 2016
ABSL Diamonds Awards
2016, 2017
Employers’ Club
Awards
2018
Bisnode
AAA
Awards
2018, 2019
HREA Excellence Awards
2020
Transform Awards Europe
2021