About us

At OKIN Process, we won’t just lighten your workload. We’ll actively look for ways to improve it as we go. As your secret weapon, we’ll give you the freedom to focus on being better than the competition.

Your back-office powerhouse

We take ownership of our client’s operations to help them take their business to the next level.

You may be a fast-growing start-up adjusting to surging demand or an established business adapting to a rapidly changing landscape. Whatever stage you’re at, OKIN Process has the front and back-office solutions you need to prosper. Giving you the space to focus on the bigger picture.

Our solutions

How we do it

OKIN Process has the agility and expertise to take ownership of your operations. Transforming them for the challenges you face by replacing cumbersome processes, streamlining work and leveraging the best technologies. Creating a reinvigorated foundation from which to continue growing your business.

Our global teams are expert problem solvers because we recruit people with inquisitive minds and youthful energy. Using the best available technology, they will jump straight into your business and work tirelessly to deliver better operations on your behalf.

Our approach

OKIN Process gives you access to:

global
headquarters

15+

spoken
languages

years of experience

Meet our experts

Mark Keough

SVP of Global Sales

Mark Keough is Senior Vice President of Global Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.

Jan Sokol

Director of Operations

Jan is Director of Operations at OKIN Process Ostrava, Czech Republic. He drives our strategy, financial goals, and continuous improvement to deliver top service quality. Jan started his journey at OKIN Process as a Department Manager and climbed the ladder up to his current position. Interested in learning, he is always looking for ways to improve outcomes for clients and support the development of employees.

Marie Weber

Director of Revenue and Marketing

As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.

Jaroslav Vostárek

Business Unit Director

Jaroslav is an experienced Business Unit Director in Prague with a demonstrated history of working in the Outsourcing / Offshoring industry and Telecommunication / IT industry. Jaroslav is skilled in Transmission, Data and Voice Networks and services, Telecommunication and IT services and Management. He is a strong business development professional with a Master's degree focused in Electro-technical Faculty.

Petr Postránecký

Chief Financial Officer

As a Chief Financial Officer, Petr is a finance professional with extensive experience in managing financial operations and developing strategies to drive growth and profitability. With a keen eye for detail and a strategic mindset, Petr plays a critical role in shaping the financial future of the organization and making sure we can reliably deliver for clients.

Monique Rouse

Department Manager

Monique is a skilled and dedicated leader with a wealth of experience in her field. With a strong understanding of call center environment and best practices, Monique has successfully led her team to deliver required results. Her ability to build strong relationships with both clients and team members results in maintaining high levels of employee engagement. Monique is commited, high-energy, and client-focused.

Tom Demarest

Chief Executive Officer

Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.